Delivery

Shipping costs are calculated separately at checkout and will depend on the type and size of the artwork or product purchased.

Original artworks are carefully packaged to protect them during transit. Fine art prints may be produced and dispatched directly by our specialist print partner and may therefore arrive separately from other items in your order.

Once your order has been dispatched, tracking information will be provided where available.

Please ensure that your delivery address is complete and correct before placing your order. If you notice an error, contact us as soon as possible. Once an order has been dispatched, we may not be able to change the delivery address.

Dispatch & Delivery

Orders are normally prepared and dispatched within 7 days of purchase. This preparation period is separate from the estimated delivery time.

Following dispatch, estimated delivery times are approximately 2 working days within the UK and 4-7 working days for international destinations.

These delivery times are estimates only and are not guaranteed. International deliveries may be delayed by customs clearance, local postal services, courier delays or other circumstances outside our reasonable control.

Where tracking is available, tracking details will be provided after dispatch.

Returns

We hope you love your artwork. However, if you change your mind about an eligible online purchase, please contact us within 14 days of receiving your order to request a return.

After notifying us, the item must be returned within 14 days. It should be returned in its original condition and securely packaged to protect it during transit.

Unless the item is faulty, damaged or not as described, return shipping costs are the responsibility of the customer. For original artworks, we strongly recommend using a tracked and appropriately insured service.

Please contact us before returning an item so that we can provide the appropriate return instructions.

Bespoke & Personalised Commissions

Bespoke artworks and products created specifically to your requirements, including personalised commissions and bespoke hand-painted jackets, cannot normally be returned or cancelled due to a change of mind.

This does not affect your statutory rights if an item is faulty, damaged or not as described.

Refunds

Once an eligible return has been received and inspected, your refund will be processed using the original payment method.

Where you exercise your statutory right to cancel an eligible online purchase, the refund will include the price paid for the item and the applicable standard outbound delivery cost. If you selected a more expensive or enhanced delivery service, any additional delivery cost above the standard service will not normally be refunded.

Please allow your payment provider additional time to process the refund after it has been issued.

Damaged or Faulty Orders

If your artwork arrives damaged, faulty or not as described, please contact us as soon as possible after delivery.

Please include your order number and photographs of both the artwork and its packaging. Keep all original packaging while we investigate the issue, as it may be required for a claim with the delivery provider.

Your statutory consumer rights are not affected.

Customs, Import Duties & Taxes for orders outside United Kingdom

Orders delivered outside the United Kingdom may be subject to customs clearance and to import duties, tariffs, VAT, sales taxes, handling charges or other fees imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping charge and are the responsibility of the customer. E. Cuadros Artist has no control over charges imposed by overseas customs authorities or delivery carriers and cannot predict their amount.

Where import charges are payable on arrival, the local customs authority, postal service or courier will normally contact the recipient and provide instructions for payment. Customers are responsible for checking any applicable import rules, restrictions and charges in their country before placing an order.

Customers must provide accurate delivery and contact information so that the carrier or customs authority can contact them where necessary.

If an international shipment is refused, unclaimed, or returned because applicable customs duties, taxes or clearance charges have not been paid, any refund will be subject to our Returns & Refunds Policy and may be reduced by any shipping, return shipping, customs or other costs incurred by us, to the extent permitted by applicable consumer law.

Questions?

For questions about shipping, returns or an existing order, please contact:

E. Cuadros Artist
Email: estefanych@gmail.com